Support
Email support@viziplayer.com and we will get back to you.
Something not working? The troubleshooting guides go through what to do when a playlist will not load, something will not play, a download fails, or Vizi+ or your playlists are not on another device.
Common questions
Vizi asks for a playlist. Where do I get one?
From your own media server, or from a service you already hold an account with. Vizi is a player: beyond a small invented demo library it supplies no content, and it has no way to find an address for you. If you do not already have one, it has nothing to show you. See acceptable use.
I signed in on a new device and my playlists are gone
That is intended. Sign-in details never reach us, so a new device needs them entering again — and nothing syncs between devices, so favourites and history start afresh there too.
Something will not play
Nearly always the server rather than the app. Check the address is right and that the sign-in details still work. If the same item fails in another player, it is not Vizi.
I have hit the five-device limit
On one of your devices that is already signed in, open Settings → Vizi Account & Vizi+ (on a TV, Settings → Vizi Account) and remove one you no longer use; then sign in on the new one. If you no longer have any of them, email support@viziplayer.com from the address on the account and we will clear one.
I want my account deleted
Settings → Vizi Account & Vizi+ → Delete my account, in the app on a phone or tablet. Or see deleting your account.
I want to report misuse of the app
Email abuse@viziplayer.com. See acceptable use for what we can and cannot act on.