Report misuse
Last updated 29 September 2026.
If Vizi is being used against its terms — to reach something somebody has no right to watch, or in any other way the acceptable-use policy forbids — tell us. This page says where to send it, what we can and cannot do about it, and how quickly we will come back to you.
You do not need a lawyer to write to us and you do not need any particular form of words.
Reports go to abuse@viziplayer.com and reach a person, not a ticketing queue. Acknowledged within two business days.
What we can act on
We can suspend or close the account being used to break the terms, and we do that on a credible report rather than only on a court order. Where an account has done it before, the closure is permanent and we decline new accounts from the same person.
What we cannot act on, and why
Vizi contains no real content — only a small invented demo library, so people can see how it works. It ships with nothing pre-loaded, has no catalogue, no directory and no search for places to find media. Media travels directly between a user's device and a server they chose and configured — it does not pass through us, and we keep no copy of it.
So if the material you want removed is on somebody else's server, we cannot remove it: we have no access to it. Telling you otherwise would waste your time. What we can do is cut off the account pointing at it, and tell you plainly what we hold and what we do not — which is often what you need in order to go to the right place next.
What to put in a report
- What the problem is. For copyright, identify the work and your rights in it.
- Anything that lets us find it — a username, an email address, a screenshot, a date and time.
- How to reach you, and whether you are acting for someone else.
- A statement that you believe in good faith the use is not authorised, and that what you have told us is accurate.
If you cannot supply all of that, send what you have. A partial report is better than none and we will ask for the rest.
What happens next
Every report is acknowledged within two business days by someone who has read it. Where a report is clear and within our power to act on, we act at the same time rather than waiting. Where it is not, we say what we need and why. Where we cannot help, we say so, and say who can.
We keep a record of reports and what was done about them. It is how repeat offenders get found.
If you think we got it wrong
If we disabled something of yours and you believe the report was mistaken, write to the same address and say so. A person will look at it again. We would rather reverse our own decision than defend it.
Security problems
Found a vulnerability rather than a misuse? Send it to support@viziplayer.com with “security” in the subject, and please give us a reasonable chance to fix it before publishing. We will not threaten you for telling us.
Who you are writing to
Vizi Player is published by OMWSD LTD, a private limited company registered in England and Wales under company number 17452769, registered office 27 Millfield Road, Albrighton, Wolverhampton, WV7 3JN, England.