Deleting your account

You can delete your Vizi account and everything in it from the Vizi app on a phone or tablet, at any time.

A TV cannot delete an account: use a phone or tablet signed in to the same account, or write to us (below).

What is deleted

Your account, your email address, the devices signed in to it, whether it has Vizi+ and the store purchases recorded against it, any sign-in code still waiting for your address, and the security log of its sign-ins. It is removed, not flagged as deleted. All that remains is a record that an account was deleted and when, which holds no address, name or device and identifies no one; we keep it indefinitely, so that we can show the deletion was done.

Favourites, viewing history and where you got to were never on our servers: they stay on your device until you delete the app.

Removing a single device

To take one device off your account and keep the account, choose Remove beside it on the same screen (on a TV, Settings → Vizi Account). That deletes our record of the device — its name, what kind of device it is, its app version, its random identifier and when it was first and last seen — and signs it out at once. The account's security log keeps a line saying that a device was removed, and when, but not which.

Remove is offered beside your other devices, not the one you are holding: to remove that one, use another device signed in to the account, or delete the account. Signing out of a device does not remove it from the account.

What is not affected

Your server sign-in details were never on our servers, so there is nothing of theirs to delete. They stay on your device until you remove the playlist or delete the app.

Vizi+ bought from a store stays with the Apple ID, Google account or Amazon account that bought it. A subscription is billed by Apple, Google or Amazon, and deleting your account does not cancel it: cancel an App Store subscription in your Apple account settings, a Google Play one in the Play Store, under Payments & subscriptions › Subscriptions, and an Amazon Appstore one in your Amazon account, under your Appstore subscriptions.

No longer have the app?

Email support@viziplayer.com from the address on the account and we will delete it for you.